Waiter, there’s a fly in my soup!
Friday, September 14th, 2007Last week I had lunch at a Japanese restaurant with my mum. I think it was called Beppu Beppu at Suntec City. I had a toriage chicken ramen and almost to the end, I found a strand of black hair embedded in my chicken. Which means it couldn’t have fallen from my head or anyone else’s and landed in the soup while I was eating it.
I told the waitress and she insisted it wasn’t hair. My mother thought she said it was from a brush that was used to scrub the chicken (my mother’s chinese is as bad as mine). She wanted to give us a new bowl but I was already so disgusted. We asked to see it again just so I could take a picture to send to STOMP or something because I was so pissed that I was doubted. But of course, they had already thrown it away.
But the manager came by and we explained the situation. Even though there was no physical proof, immediately she said ‘Whatever it was that was in your soup, it was our fault that happened’. And we got a 15% discount.
We were impressed. It’s not so much the discount but the principle of it.
Today at Dian Xiao Er at Vivo, Max and I had a few dishes and in the szechuan veg soup (which was good) was a piece of plastic, maybe about 1cm by 1cm. Twice in the same week, what were the chances! But I took a picture of it, just in case. But the waiter apologised quickly and brought us a new bowl.
When we paid, I mentioned it again to the cashier and she apologised as well and removed the soup from our bill. So we didn’t pay for the soup but got 1.5 bowls of free soup.
I’m really beginning to have my faith restored in "the customer is always right", and it’s nice to be a customer. Moral of the story, don’t be afraid to state the facts. If there’s something in your food, or if you’re not satisfied with it for real reasons, tell the staff. You’ll probably get a discount. Of course, not just to be cheapo, but because you paid for a good meal, and that’s what you deserve.
