Max asked ’so, "Daddy, Daddy, I want, I want" was your last post?’, meaning ‘why so long never post anything already?’. I took that to mean he missed reading my posts. But lao gong, I talk to you all the time!
Anyway, I had to think long and hard about what to write. No inspiration la. And busy at work. So if this is a half past six effort, don’t complain OK?
On Tuesday I left the office on time (something I had always strived to do but somehow never quite succeeded), and I was feeling quite proud of myself. I had been looking foward to my facial appointment for a long time. I love facials. Not the extraction parts (for those who’d never been for a facial: imagine someone using a fat needle and poking at your nose. Think Thaipusam), but the mask part and the massage part is very shiok. I’ve decided that among the things I love the most are: face and head massages.
So back to the point. My appointment was at 7pm. It was 6.30 when I got out of the office and I thought aiyah better take a cab. From Alexandra to Park Mall is relatively close but it’s a "2 bus-stop, 6 MRT stop, 5 minute walk" expedition, so I decided to cab. $10 (thanks to the increase in cab fares) and 15 minutes later I was at the facial place.
I’ve always loved the place. The thick carpets always made me feel quite royal. And plus the facials are pretty reasonably priced. And I’ve grown to love it even more after telling them I come after work and would prefer therapists that don’t talk to me cos I just want to rest.
So I arrive and they say ‘oh you’re early. You may have to wait a while ok?’. Which was fine. I usually sit at the waiting area for about 5-10 minutes anyway. I don’t mind. It gives me the time to unwind before giving in to total relaxation and pure bliss.
So I sat there in the waiting area with dim lighting and almost comfy sofas, with maybe 7 other people. It had never been that crowded before but I didn’t think anything of it. I just re-read many magazines (I have to read magazines at work - it’s part of my job) and a particular article about this shelter for the dying destitute in Calcutta (opened by Mother Teresa herself) really touched me. So I teared a little and I remember reading faster cos I didn’t want to be called before finishing my article.
But I finished. And after a while, people began to sigh irritatedly, and one woman called her friend on the phone and started complaining about how long she had been waiting. And then one by one the therapists came to call the ladies into their respective rooms for their respective treatments.
I started to feel like perhaps more than 10 minutes had passed. You kinda have no clue what the time is cos you usually put all your belongings, watch and handphone included, in a little locker.
So I went to check. It was freaking 8pm! Recap for those of you with Dementia - I arrived at 6.45pm and my appointment was for 7pm.
It had already been an incredibly busy day at work and I was so looking forward to a relaxing facial, and I was tired. So wasn’t exactly in the best of moods. But surprisingly, I was calm.
So the next time I saw one of the consultants I asked:
Adora: I’m just wondering if anyone has forgotten about me cos I’ve been sitting here for a very long time
Consultant: Oh sorry, we’ve got 2 therapists on MC and we’re preparing your room now.
A: If you knew you had 2 therapists on MC, maybe someone should have called to tell me during the day and rescheduled then I wouldn’t have had to rush to leave the office and take a cab down here. I’ve been sitting there since 6.45!
C: I’m so sorry, your room will be ready in 10 minutes.
A: No la, I really think I don’t want to do my treatment today cos it means I’ll be home so much later - I’ll just come back another day.
C: You don’t want to do it today ah? But it’s only 1 hour, your facial.
It was at this point that I think the whole day’s activities really accumulated but I still remained quite calm. Which was very un-me.
A: So I wait more than one hour, I don’t want to do the facial anymore but you insist I should, and you’re telling me I will get LESS time than I usually do? Isn’t the facial usually more than 1 hour? I really don’t want to do it and I think I should be compensated.
C: Err ok… let me ask my incharge
In the end she said ok you can do it now, we have the room ready (apparently we had been talking for 10 minutes) and she checked with her boss and they would be happy to compensate me by letting me do my session for free. Apparently her ‘incharge’ felt giving away a free facial was worth it to keep a pretty loyal and usually untroublesome customer.
Of course I said OK la. I thought they would give me a voucher for some lousy treatment (like hand parafin or whatever) and make me roll my eyes. And it was 8pm, and I could probably still make it back in time to catch Little Britain.
Turned out I had the best treatment ever there. Seeing how the rest of my day went, we can’t really be surprised at the facial incident. But at least I had my compensation, and it was good. So, happy ending.
Moral of the story: If you know you’re not in the wrong, just be calm and explain the situation. Most shops know their reputation is at stake and word of mouth is very powerful, and chances are, if you’re calm and reasonable, they’d be more willing to give you more than you expect.