“Refund” is a dirty word
Wednesday, April 19th, 2006Took half day today to run some errands (buy a book for the plane and go for massage). Signed up package for 15 swedish massages and 15 facials on impulse. The place was having a promo cos it’s their anniversary bla bla. But I feel ’smart’ for saving money can?
Then went to collect spectacles at Plaza Sing. Hope that FINALLY managed to get a ‘nice’ pair. 18 years of wearing glasses and they all made me look kuku.
Then saw a bag I liked at Robinsons but damn, it was $29.90. So I had to find something to make $50 so I could use my voucher. Bought bra and panties lor.
Then looked at the time. SXXT! Late to meet Max. So I walked damn fast from Plaza Sing to Lucky Plaza. Walking fast when you’re oily after a massage and your shoes are slipping off is not easy. And of course, to make it worse, all the indecisive slow walking people in the world decide to gather in front of me.
Finally met Max but was about 5 minutes late. Had dinner at the really cool cheapo sharksfin place at Lucky Plaza (the shop is called Rabbit something).
Then went to exchange our spoilt games at this nameless shop, also at Lucky Plaza. There’s a sign (very professionally written on vanguard sheet) that says ‘no refund, only can exchange within 3 days. Max went in and told the guys there (2 old men) that the discs didn’t work.
The ah peks ask how can don’t work? You never put in properly is it? OK la I let you exchange, go choose another game.
At this point in time my husband decides to change the game plan and says he wants a refund, and not exchange. Round 1: FIGHT! The ah peks insist it’s not possible to get a refund and they point to the sign. I quickly recover from the change of direction and support my husband by saying how pissed we are (I wanted to say pissed but how to say ‘pissed’ in Chinese or Hokkien, you tell me) because this is our third time coming back to change the spoilt discs (a good wife always supports her husband, right? And at this point I’m squeezing my husband’s arm tight in the hope that he doesn’t play me out and become all honest and say no la, first time only. Lucky he knows me by now *note to reader: he’s saboed me before. In Thailand. I say to the cheating tuk tuk driver the previous guy charged us 40baht for the same distance and my honest to goodness husband says ‘no la, it was 80 baht*)
Then one of the ah peks goes into the back room (with the two-way mirror) to smoke (o maybe to call his gang to get rid of these two troublemakers or something) while the other stays outside to fight with us and says things like ‘You’re asking for a refund? You mean I have to take the money out of my own pocket and give it to you? Have you ever done business before? How can I do such a thing?’ (I say if I had a business I wouldn’t shout at my customers. I get: "I’M NOT SHOUTING! WHO SHOUTED AT YOU?" So drama, I thought this kind of cheesy lines only existed in movies)
‘The discs work, you just don’t know how to set them up. I’ll send some men down to your house. If they can’t install the games, they’ll pay you $500. But if they can, you pay them $50, how about it?’.
How about WHAT? I can’t even think of an analogy that’s remotely comparable. So anyhow, we’re totally pissed but I realise that the husband I’ve been supporting has left my side! Hello, hello, a warrior cannot fight alone!! Basket, in 15 minutes I turned into a liar, told an old man very calmly to stop shouting at me and in the process, could have put myself in grave danger and risked being trailed as a target for rape/murder by a gang of chain smoking ah peks all for him and he walks away! Basket.
In the end, Mr $500 relents and says OK we can have our refund (maybe he realises that a two fellas talking loudly in his shop about how the stuff don’t work isn’t too good for business) but he has to wait until a customer buys something then he can open the cash register. Come on la. But we wait. And while I hoped the lone customer in the shop buys something, I was also wondering why he was still there. Maybe one of those that try to blend into the background and look out for police?
Anyhow. Ah pek #2 decides he’d just take the money out of his wallet and pay us. I wanted to get out pronto. Got to minimise the chance of them remembering our face. Just in case.
What happens after is not as exciting but also worth a mention. I try on a shirt at Far East Plaza. It had ruffles in front. I had to laugh in the fitting room because I felt like a clown. I tell the lady no la cannot, I look like a clown. And her smile faded immediately. What do you mean clown? It’s victorian design ok? O……K. I didn’t say IT looked like a clown, I said I did. Jeez….
Phew. Enough complaints for a day.